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Most front­line work­ers in hos­pi­tals are women; most tech­nol­o­gy design­ers are men. The wom­en’s exper­tise and tac­it knowl­edge is often under­val­ued, and not com­mu­ni­cat­ed to those who design tools they must use. Pro­fes­sor Ellen Bal­ka found­ed the Assess­ment of Tech­nol­o­gy in Con­text Design Lab at Simon Fras­er Uni­ver­si­ty in Cana­da. She head­ed an inter­na­tion­al research project to trans­late between fields and get bet­ter usabil­i­ty results.